1. Introduction

Premium Postal Service ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use https://premiumpostalservice.com, request a quote, send or receive a shipment, or pay a charge, how we use that information, who we share it with, and what rights you have.

2. Information We Collect

• Identity and contact data - name, company, postal address, email address and telephone number of the shipper and the consignee.
• Shipment data - origin and destination, description, weight and dimensions of goods, declared value, tracking number, delivery status and delivery signature.
• Payment data - the amount and method of payment, the payment reference, and any proof of payment you upload. We do not store full card numbers; card payments, where offered, are processed by our payment provider.
• Identification documents - where customs or law requires it, a copy of an identity document or import licence.
• Technical data - IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
• Correspondence - the content of enquiries, quote requests and live-chat or email conversations with us.

3. How We Use Your Information

• To provide the service: to book, carry, track, clear and deliver your shipment.
• To calculate and collect charges, and to issue invoices and receipts.
• To comply with customs, border, aviation-security, tax and anti-money-laundering obligations. We are legally required to disclose shipment and party details to customs and border authorities.
• To communicate with you about a shipment, a quote or an enquiry.
• To investigate claims of loss, damage or delay, and to prevent fraud.
• To improve and secure our website.

4. Legal Bases

We process personal data because it is necessary to perform our contract with you, because we are under a legal obligation (in particular customs and security law), because it is in our legitimate interests to operate, secure and improve our business, or because you have given consent (for example, to marketing). You may withdraw consent at any time.

5. Who We Share Your Information With

• Airlines, shipping lines, road carriers and last-mile delivery partners.
• Customs brokers, customs and border authorities, and security agencies.
• Payment providers and banks, to process and verify payments.
• IT, hosting, email and live-chat providers who act on our instructions.
• Professional advisers, insurers, and law enforcement where we are legally required to disclose.

We do not sell your personal information.

6. International Transfers

Because we move goods across borders, your information will be transferred to, and processed in, the countries of origin, transit and destination of your shipment, and by carriers and authorities in those countries. Where required, we put appropriate safeguards in place for such transfers.

7. How Long We Keep Your Information

We keep shipment, customs and accounting records for as long as is required by customs and tax law in the relevant jurisdictions, and thereafter only for as long as is necessary for the purposes described in this policy or to establish, exercise or defend a legal claim.

8. Security

We use technical and organisational measures to protect your information, including encryption in transit, access controls, and two-factor authentication for staff accounts. No system is perfectly secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies to keep you signed in, to remember your preferences and to understand how the website is used. You can control cookies through your browser settings; blocking some cookies may affect how the website works.

10. Your Rights

Subject to the law that applies to you, you may have the right to request access to your personal data, to have it corrected or erased, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent. To exercise any of these rights, contact us at info@premiumpostalservice.com. You also have the right to complain to your data protection authority.

Please note that we cannot erase data we are legally required to retain for customs, security or tax purposes.

11. Children

Our services are not directed at children, and we do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The current version is always published at https://premiumpostalservice.com.

13. Contact Us

Premium Postal Service
https://premiumpostalservice.com
Email: info@premiumpostalservice.com
Phone:

Last updated: 07 September 2026